Showing posts with label complaints. Show all posts
Showing posts with label complaints. Show all posts

Tuesday, April 16, 2013

Suck it up and Deal With it!



After more than five years here in Saudi Arabia, transportation continues to be a major frustration for me.  As you all should know by now, women are not allowed to drive in Saudi Arabia.  Many women here have drivers but I have not been so fortunate.  I must rely on my husband to take me places – shopping, the doctor, to visit friends, classes, etc.  

When I lived in the states before moving here in my mid-50s, I always had my own car and always drove myself wherever I needed to go.  Getting places was never the logistical nightmare for me that it is here in Saudi Arabia - and it also never really required advance planning on my part.  Here in KSA I need to arrange to go with another woman who has a driver or I need to make sure that my husband is available to take me places before I can confirm that I am going.  Plus I need to give him advance notice - because he hates spur-of-the-moment, last-minute plans.  And despite the fact that I tell him ahead of time and remind him several times, the night before I need to go somewhere he usually acts like it’s the first time he’s ever heard of it! 
Traffic congestion in Jeddah



Because getting around in Jeddah is difficult due to road construction everywhere and poor street planning, traffic in this city is usually quite congested - and the drivers are crazy, reckless, and inconsiderate.  For these reasons and many more – chief among them, that women must depend on men to drive them places - women are oftentimes delayed and late for appointments.  


My husband/my driver is a stickler when it comes to being on time and always has been.  Yesterday morning when he took me to the silk painting class, I was the first one to arrive – a good 15 minutes early.  I told him the class would be over at 11am.  One woman was late, so the class started late.  At 10:45am, I called my husband to tell him not to pick me up for at least another hour.  He wasn’t happy about it.  I hurried to finish my project but even at that, I didn’t get to the car until 12:15pm.  

More traffic congestion in Jeddah
Turns out he was extra grumpy because the car air conditioner had just stopped working, and he had some errands to run and instead he had to just sit there in the car waiting for me – plus my being so late from the class only added to his frustration.  He was fuming mad!   He told me that he just wasted a whole hour of his life sitting there waiting on me when he had so many other things he could have been doing.  It took him all afternoon before he cooled down enough to speak to me.  

Well, you know what?  Too bad.  HE’s the one who brought me to live in the only country in the world where women are not allowed to drive.  Transportation was NEVER a problem for me in my life until moving to Saudi Arabia.  It wasn’t MY fault he had to sit in the hot car waiting for me.  I see it as his choice.  We are living here because HE wants to, not me.  He knew what life would be like once we moved here.  My husband needs to just suck it up and deal with it.  

Rant over... 

P.S. - And if anyone wants to leave a comment saying why don't I just leave Saudi Arabia if I hate it so much here, save your breath.  I don't hate living here - but I DO hate having to depend on men to drive me around when I am perfectly capable of doing it myself.  

Sunday, April 29, 2012

Let's Be Reasonable!


One of the most ridiculous and unfair “rules” of most retail businesses here in Saudi Arabia is their “return policies.” Some businesses have absolutely NO return policy whatsoever! You buy a product - and if it doesn’t work, or if it doesn’t fit, or if you just changed your mind – well, TOO BAD! There are some businesses that have a return/exchange policy. However, most of the companies that DO have a return policy have a measly three day time frame in which to return or exchange the product.
Now let me put this in the proper perspective for you so you don’t think that I’m on one of my unreasonable rants again. First of all, women in Saudi Arabia are NOT allowed to drive. Let me stress to you how difficult it is for many women in Saudi Arabia to get around due to the transportation issue. This means that she has to get her husband or father to take her shopping in the first place. Or if she’s lucky enough to have a driver, the driver must take her, or she can pay to take a taxi to and from shopping. So she gets the product home and for whatever reason she needs to return it - she has only THREE days maximum to get back to the store (if that is their policy) to return the item, again involving her husband or father or the driver or a taxi. On top of that, the traffic is horrendous, plus store hours aren’t anything like what you might be used to in other parts of the world. Businesses have odd and limited operating hours because they are required to close for the five daily prayer times.

But that’s not all!

There are virtually no female dressing rooms in which to try on women’s clothing inside shops that cater to women. The religious police have banned female changing rooms for a variety of ridiculous reasons, including that it’s sinful for women to be in a state of undress outside the home, or that lecherous, perverted male sale clerks might sexually assault women in the dressing rooms, etc.

At some malls, women purchase the item, and then go into the ladies restroom to try on the clothing. If it doesn’t fit and she wants to try a different size, she must go back to the store, go through an exchange process for a different size and repeat the scenario in the mall’s restrooms, trying on the clothing again. But of course, when you go back to the shop, it may be closed for prayer times, in which case you would have to wait around to make the exchange. But some women are not able to try on the clothing in the restroom before they leave the mall, so these women have to wait until they return home to try on the clothing. If the item doesn’t fit, she must make another trip back to the store to exchange or return it, bothering hubby again or taking another taxi ride and timing the trip so the shop will not be closed for prayers.

I guess I’ve just been spoiled all my life by clothing stores in America that have changing rooms where I can take items that strike my fancy and try them on without any hassle. I’ve also been spoiled by being able to drive myself to and from the malls when the urge strikes me and not have to bother my husband - who hates to shop and hates to drive - to take me. I’ve also been accustomed to stores in the US which are generally open from 9am til 9pm or longer. And I’ve also been spoiled by the liberal return policies of most businesses in America that normally allow at least a 30 to 60 day grace period in which to return an item that I was able to try on there at the store before I bought it, but then later decided I wasn’t really that crazy about in the first place.

Businesses in Saudi Arabia are ripping off their customers, especially their female customers, by their lack of a reasonable return or exchange policy. I, for one, dislike shopping for clothing in Saudi Arabia specifically because of these reasons.
As a side note, however, I must express my delight and approval of the new Saudi law requiring lingerie shops to employ female salesclerks, so no longer are Saudi women forced to purchase their undergarments and sexy lingerie from male salesclerks. That is definitely a step in the right direction!

Now if we could just get these stores to change their unfair business practices of unreasonable return policies…